Customer Satisfaction

CUSTOMER SATISFACTION SURVEY

We are committed in establishing a good relationship with our clients by providing a service, which is of excellent quality. Therefore we are kindly asking our clients to help us identify opportunities to continuously improve our service. Your feedback by answering this questionnaire will no doubt enable us to meet your requirements more effectively.

Company Name: *

Certificate / Report Number: *

1 - GOOD, 2- SATISFACTORY, 3 - UNACCEPTABLE

1. COMMUNICATION

Telephone calls, faxes & emails are handled efficiently & correctly:

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2

3

2. STAFF

2.1 UIS personnel are helpful, friendly & efficient:

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3

2.2 UIS personnel are professional in their work:

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3

2.3 UIS personnel deal with your work in a confidential manner:

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2

3

3. SERVICE

3.1 Service Availability:

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3

3.2 Quality & Realibility of Service:

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2

3

4. CERTIFICATE / REPORT

4.1 Issued on time:

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3

4.2 Clear:

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3

5. OTHER INFORMATION

What do you consider should be improved in your working relation with UIS?:

your e-mail: